Having previously spent part of my shuttle ride home mulling over the pain of using the mouse on my laptop and the broader question of interface design, I found myself thinking about user interface some more. I was wondering about what kind of talent you'd need to hire in order to ensure successful UI design. In thinking about how you might go about putting in place a team that was very smart about designing consumer interfaces, particularly dumbed down interfaces for media devices, I realized that there's already a company that is REALLY good at this stuff, at least in my mind. In fact, I think they're so good at it that they've basically designed the interface equivalent of crack - once a user comes in contact with it, they're hooked.
No, no, not Apple. Anyone played with a Newton lately? Besides, their laptops all have those stupid touchpad mouses too, so they're not that smart.
I was thinking more along the lines of...
TIVO
If you've ever used a Tivo before, you're probably nodding your head right now, thinking about its addictive properties. Once you've used Tivo to watch tv, you become hooked. Not only is the simple capability to pause and record live tv amazingly useful, but the overall Tivo interface (by that I mean the remote plus the on-screen navigation) is simply amazing. It's intuitive, not overly complicated , leads users down a path of feature discovery and it is rewarding. It literally makes me want to go back to that experience more and more often. I choose not to watch tv in "real-time" anymore, because watching it with Tivo is just that much better. Now that, THAT is a pretty unique design capability.
*Disclosure time* I own Tivo stock. But, I've been disappointed with it. I bought in because of the incredibly vocal user base. People who love the product so much that they actively evangelize it to anyone whenever the subject of television comes up in conversation. I bought in because I believe in the long term value of the subscription model. I bought in because I believe in their ability to deliver targeted, user-driven television advertising. To date, Tivo hasn't done a terrific job of executing against these opportunities. This is maddening. Fundamentally, the company has a distribution problem and I don't see it going away any time soon. So I've been thinking about exiting my position; to take my losses, learn and move on.
HOWEVER, I do see an avenue for potential game-changing success. If you accept for a moment that Tivo's interface design is phenomenal and really helped spur the entire DVR market on with its usefulness, then you might think to yourself, "Hmm, that Tivo sure has a good understanding of user interface needs." In a world that is becoming increasingly populated by devices, particularly media devices, it seems to me that what we're desperately in need of are some device user interface experts. Furthermore, those interface experts that we have are facing the dual challenges of designing the best interface and balancing it with the associated hardware and manufacturing costs. It's not as simple as just building software that applies to any device. If it is, well, we know who's going to win that game. But, I think that there's more to it, because of the ongoing pace of innovation in the device space. Given that Tivo's faced both hardware and software challenges, it seems to me that maybe they're best positioned to capitalize on the need for design expertise.
So:
- What if Tivo was to experiment with this side of the business, spending time dreaming up a few devices that they think others should make?
- What if they were to create a service organization focused on designing the interfaces for consumer focused media devices?
- What if they were bought by a large company that cared a ton about how design in the media device future was going to impact their business (Sony, Nokia, Motorola, Intel etc)?
Yes, this idea is totally off the wall and highly unlikely, but I often like to ask those "What if?" questions that people don't spend enough time thinking about. I think that in the case of Tivo, the tea leaves point to a declining growth rate, a lack of significant distribution and a pricing/margin problem that paints them into an operational corner. If I was them, I'd be scrambling around, trying to think about what other options they could pursue while still relying upon the same talents and core competencies. So, if I was them, I'd be focusing on design and I'd be telling every other company that was somehow dependent upon the design of media devices that they needed my expertise going forward. I'm pretty sure that'd resonate with more than a few people.
Does it resonate with you?
Tags: tivo, user interface, media device design
Recent Comments